Frequently asked questions

1. How does this all work?

Great question! You can either place a rental order directly through the website, selecting your delivery and pickup dates, along with all items you’d like to rent OR you can send an email to sarah@ecochicchicago.com or have a quick call to discuss what items you need. Once your order is paid through the website or via email invoice if you placed a call, I will reach out to confirm your order, including items, delivery times and location, and any other specifics. I will remind you of the delivery the day before the event to confirm the time. Once delivery day comes, I’ll let you know when I’m on my way, and then call or text when I arrive. I’ll drop everything off, you party your heart out, and gather everything into a reasonable pile for pickup. Once I confirm I have all the items returned, I will return your deposit within 3 business days.

2. Do I need to wash dishes or do any laundry?

No! Dishwashing and laundry is all part of the included cost.

3. What I want isn’t available! What do I do?

The website should be up to date on availability, but you can reach out to sarah@ecochicchicago.com to see if there is new inventory. Also, some delivery dates may be blocked off, so if something isn’t available, you can switch your start or return date to see if that helps.

4. Can you help set up for my party?

Yes! For basic set up (hanging rented decor and setting tables), you can select “Basic Setup” when you check out on the website. Setup support will occur during item delivery unless previously discussed. For more setup assistance (moving around tables, setting up a backdrop, etc.), please reach out to sarah@ecochicchicago.com to get accurate pricing.

5. Can you help me clean up?

Yes! If you don’t feel like gathering your items and taking down decor, I can assist in cleanup for an additional fee.

6. Can you help me plan this party?

Yes! I’m happy to assist. Please email sarah@ecochicchicago.com so we can figure out what level of service fits your needs the best. I can do a basic planning call, come up with decor and activity ideas, or plan the whole thing, including managing vendors and collecting RSVPs, or anything in between.

7. Why do you have super random stuff?

I am very focused on the sustainability of events, and I also think enough stuff already exists to have a great party. It’s just a matter of getting it in the right place. I decided to thrift all of my inventory to lean in to this, which means I don’t have hundreds of the same plate, even though I have hundreds of plates. Also, I just think it makes for a more unique party experience if you can’t recreate everything using a cheap online source.

8. Are you going to judge me for having disposable stuff at my party?

No! I know it’s hard to make sustainable choices all the time, and I’m all about doing things a little bit better when we can. If you want help figuring out more sustainable options, I’m happy to help, but we can only do the best we can with the time and resources we have. Nobody’s perfect and trying to be is a waste of mental space.