Frequently asked questions

1. How does this all work?

You’ve got two easy ways to place a rental order:

1. Online – Just pick your dates, choose your items, and check out right on the website.

2. Email or Call – Not sure what you need? Reach out and we’ll figure it out together! We’ll send over an invoice when you're ready.

Once you’re all paid, I’ll confirm everything with you, what you’re renting, when and where it’s being delivered, and any other little details.

The day before your event, I’ll send a quick reminder. On delivery day, I’ll let you know when I’m on the way and check in once I arrive.

After your event, just gather everything in one spot for pickup. Once I’ve got it all back, your deposit will be refunded within 3 business days.

2. Do I need to wash dishes or do any laundry?

Nope! Dishwashing and laundry are included.

3. What I want isn’t available! What do I do?

The website should be up to date on availability, but you can reach out to sarah@ecochicchicago.com to see if there is new inventory. Please note, some delivery dates may be blocked off, so if something isn’t available, you can switch your start or return date to see if that helps.

4. Can you set up my party?

Yes! For basic set up (hanging rented decor and setting tables), you can select “Basic Setup” when you check out on the website. Setup support will occur during item delivery unless previously discussed. For more setup assistance (moving around tables, setting up a backdrop, etc.), please reach out to sarah@ecochicchicago.com to get accurate pricing.

5. Can you help me clean up?

Yes! If you don’t feel like gathering your items and taking down decor, cleanup can be provided for an additional fee.

6. Can you help me plan this party?

Yes! We’d love to assist you in your party planning needs! Please email sarah@ecochicchicago.com so we can figure out what level of service fits your needs the best.

Our team can provide a wide range of customizable options including a basic planning call, decor and activity ideas, even full service, including managing vendors and collecting RSVPs, or anything in between.

7. Why do you have super random stuff?

I am very focused on the sustainability of events, and I also think enough stuff already exists to have a great party. It’s just a matter of getting it in the right place. I decided to thrift my inventory , which means I don’t have hundreds of the same plate, even though I have hundreds of plates. It makes for a more unique party experience if you can’t recreate everything using a cheap online source.

8. Are you going to judge me for having disposable stuff at my party?

No! I know it’s hard to make sustainable choices all the time, and we’re all about doing things a little bit better when we can.

That being said, our team is always open to chatting more about how we can each explore accessible ways to live a little more sustainably. Nobody’s perfect and trying to be is a waste of mental space.

9. What is your service area?

Right now we are servicing Cook County primarily but are open to Chicagoland parties on a case-by-case basis.